Shipping & Delivery Policy
Effective Date: 17 July 2026
Fintastic Studio aims to dispatch orders as quickly as possible while ensuring your products are packed safely and securely.
Most in-stock items are dispatched within 1–2 business days of receiving your order.
Orders are processed during our normal business hours. Orders placed outside these hours will be processed on the next business day.
While we make every effort to dispatch orders promptly, occasional delays may occur due to high order volumes, supplier availability, public holidays, or circumstances beyond our control.
If your order is delayed, we will contact you as soon as possible.
Estimated delivery times are:
Delivery timeframes are estimates only and cannot be guaranteed.
Fintastic Studio currently ships dry goods and aquarium supplies only.
We do not currently offer shipping for:
These products are available for in-store purchase only unless otherwise stated.
If your parcel arrives:
please contact Fintastic Studio within 24 hours of delivery.
Please include:
We will work with you to resolve the issue as quickly as possible.
Click & Collect is available for eligible products.
Once your order is ready, we will notify you by phone or email.
Some items may need to be transferred from another location before collection is available.
Shipping costs are calculated automatically at checkout based on:
Eligible orders over the advertised free shipping threshold will automatically receive free shipping where applicable.
If additional freight charges are required for a particular order, we will contact you before processing your order.
Deliveries to rural addresses and offshore islands may take longer than standard delivery times. Additional courier charges may apply where applicable.
Every order is carefully packed to minimise the risk of damage during transport.
If you believe your parcel has been damaged during transit, please contact us as soon as possible so we can assist.
For information about returning products, faulty goods or refunds, please refer to our Returns & Refund Policy.
If you have any questions about shipping or delivery, please contact us.
Fintastic Studio
Email: [your email address]
Phone: [your phone number]
Address: [your business address]
